Refund Policy
Bakery Return & Refund Policy
Because our products are freshly baked and perishable, all sales are final.
However, your satisfaction matters to us. If there is an issue with your order, please let us know and we’ll do our best to make it right.
Eligible Issues
We may offer a replacement or store credit if:
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The item was incorrect (wrong flavor, size, or decoration)
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The item was damaged at pickup or delivery
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There was a quality issue (stale, underbaked, etc.)
How to Report an Issue
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Contact us within 24 hours of pickup or delivery
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Provide your receipt and, if possible, a photo of the item
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Issues must be reported before the product is consumed
Custom & Special Orders
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Custom cakes, cupcakes, and special orders are non-refundable once production has begun
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Deposits for custom orders are non-refundable
No Returns On
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Items that have been mostly or fully consumed
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Issues reported after 24 hours
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Changes of mind or personal taste preferences
Refund Method
Approved refunds or credits will be issued as:
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Store credit, or
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A refund to the original form of payment, at our discretion
Thank you for supporting our bakery and allowing us the opportunity to serve you better